bikefit q&A

Answers to Popular BikeFit Questions

We receive daily calls and e-mails with fantastic questions from cyclists all over the world.  Below you’ll find continually updated frequently asked questions and answers  If you have a question we haven’t answered, see the bottom of this page to submit!

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We are here to help!  If you don’t see your question answered here, feel free to reach out to a human via our hotline, 855-813-3233 or via e-mail, [email protected].

Categories

products

Wedges (Cleat and ITS)

How do I install my BikeFit Products?
How do I know which Cleat Wedges I need?

The Cleat Wedge type you need is determined by the type of pedal and cleat you use.  See this article for help finding the right one:

Finding the right Cleat Wedge

 

How many wedges do I need?

This answer is subjective and based on how the individual responds.  Our trained BikeFit Pros use the Forefoot Measuring Device (Physical or via the BikeFit Pro App) to assess varus or valgus tilt and use a formula based on your inherent tilt to suggest a starting amount of wedges.

BikeFit also provides a free app for Android customers to help discover foot tilt.  The chart below is also helpful to align the degree of varus tilt with the suggested starting point of cleat wedges.  If you are unsure, contact a local BikeFit pro or e-mail us.

What are the differences between Cleat Wedges and In-The-Shoe (ITS) Wedges?

Cleat Wedges® enable the cyclist’s foot/cycling shoe to connect with the pedal naturally by acknowledging the foot’s inherent angle. This results in a neutral foot position throughout the pedaling cycle meaning more comfort and power. There is more information on our Why Wedge? page.

ITS (in-the-shoe) Wedges® provide 1.5 degrees of inward angulation (aka “varus”) in cycling shoes that have ample room in the forefoot area. They are often used in conjunction with Cleat Wedges or as a quick way of determining if inward or outward forefoot angulation exists.  

What are "Varus" and "Valgus" Tilt?

BikeFit inherently uses terms from the medical world to describe some of the features in bike fitting.  In this vein,

Varus Tilt the ball of the foot (where you connect to the pedal) is canted or tilted up to the inside. To accommodate that anatomy, Wedges should be positioned with the thick portion towards the inside of the shoe.

forefoot varusforefoot valgus

Valgus Tilt the ball of the foot is canted up to the outside.  In this case, Wedges should be positioned with the thick portion towards the outside of the shoe. We recommend that a maximum of two (2) wedges be used in an initial fit for a Valgus foot.  

Pedal Extenders

What is the difference between "hex+ 20mm" extenders and "20mm extenders"

The “hex+” extenders contain a 6-8mm adapter specifically designed for installation with pedals that require an 8mm wrench for install via the back of the crank.

hex+ Extender install

 

 

 

 

 

 

 

The regular 20mm extenders are solid, without a through-hole which means they only work with pedals that require a 15mm wrench for installation.  

Do the Hex+ 20mm Pedal Extenders work with Garmin Vector 3 Pedals?

While the Hex+ Extenders are technically compatible with the Garmin Vector 3 Pedals, according to Garmin’s tech department, the RF signal is impacted by the pedal extenders.  The Vector 3 was created specifically to assure that the transponder sits about 2mm inside the crank.  With the pedal extenders, the transponder sits inside the cylinder of the extender.  While this is still a thru-hole pedal that would allow for the signal to be sent, it could be impacted.  

One of the other concerns is the thread length of the Garmin Vector 3 is longer (2mm). When you thread the Vector 3 into the pedal extender, you’ll need to use spacers to fill the gap caused by the extra thread length.

While we can’t say it’s technically not compatible, Garmin has said that the signal would be impacted.

 

Do you make a 10 or 15mm Pedal Extender?

Unfortunately, no.  When the Pedal Extenders were developed, the emphasis was placed on rider safety and helping riders experience the needed increased stance width to ride optimally.  In that process, the Pedal Extenders needed to be universal to fit the length of every possible pedal.  In order to satisfy the universal nature of the product, 20mm was used to not only have enough thread for every different pedal manufacturer but also to build up the stainless steel to assure that the extenders do not fail.  

Tools

Stem sizer

How do I use the Stem Sizer with 1 1/8" steerer tubes?

The Stem Sizer comes with 2 sets of shims: 

  • The steerer tube shim (1 1/4″ to 1& 1/8′)
  • Handlebar shim (31.8 to 25.4)

The shim should solve the issue

 

Apps

bikefit pro fitters app (Ios)

I just downloaded your app and I can't log in. How do I create one?

2019 – The App is currently being rebuilt and due to some issues, you need to use the following link to login:

Create BikeFit App Account

Make sure to take a look at our resources page for the app walk-through:

BikeFit Pro App Resources

How do I change my password?

2019 – The App is currently being rebuilt and due to some issues, you’ll need to contact us for a password reset:

[email protected]

I used to be able to login to the app and now I can't. How can I access my fits?

Currently, the app’s cloud features are only accessible with our yearly or monthly subscription.  

In the future update (2020), you will able to manage the subscription in-app.

How do I cancel my yearly or monthly subscription to the app?

Please contact us to cancel your subscription.

Can I customize the report?

We are working on some new changes to the app but we do not yet have the ability to customize the report.  Our 2020 release will allow the fitter to enter their business name and information as part of the report title.

The "Send E-mail" link is not working. How do I send a pre-fit questionnaire?

Check to make sure your e-mail is properly set up on your iDevice.  Please use this link to configure e-mail on your iPad or iPhone.

Do you have a tutorial or walkthrough for the app?

Yes!  Check out our BikeFit Pro App Resources page for more information.

Foot Fit Calculator (android)

The App told me my foot has 7 degrees of tilt but recommended a single 1-degree cleat wedge. Why is that?

Through years of testing, we’ve found that in order for the foot to sit at a neutral position, the wedging degree does not need to equate to the degree of foot tilt.  As a result, we use the following chart for equivalencies.

Bike fitting

Do you offer bike fits at BikeFit Head Quarters?

We no longer offer this service at our facility.  As a result, we send local cyclists who are interested in getting fit to our local trained bike fit professionals.

Paul Swift (master education instructor and founder of BikeFit) does offer fittings in his studio in Spokane, WA.

Fitters / Dealers

How do I register for wholesale / dealer pricing?

1.) Register your account on our website.

2.) Send an e-mail to [email protected] to inform us of your request for a wholesale/dealer account.

3.) We’ll get back to you in 48 hours with questions or update your account to wholesale.  

To keep wholesale pricing current, please adhere to our dealer/wholesale requirements

How do I get listed as a BikeFit Dealer on the BikeFit Locator?

Please read through our BikeFit Dealer requirements page.

If you adhere to these requirements, please contact us with the following listing information:

  • Name/Business Name
  • E-mail
  • Phone
  • Address
  • Website

For dealers, our expectation is that you are representing BikeFit products with knowledge, passion, and enthusiasm.

Trained BikeFit Level 1 and 2 Pros are given preference when requesting a listing.

 

Why aren't their wholesale discounts on your tools or systems?

Wholesale accounts offer access to bulk wedges, leg length shims, and screws and discounts on resale items such as wedges, shims, spacers, screws, saddles, and insoles.

The tools are not resale items and are usually only purchased by bike fitters.  These are already discounted to the best possible price to provide you with quality bike fitting tools.

 

Fitter Training

How much do the courses cost?

The price varies depending on the level and location of the class.  Please fill in the contact form via our BikeFit Training page for more information.

Do I get a discount on BikeFit tools and products if I take the class?

 

After or before the course, we strongly recommend signing up for a wholesale account to get the best pricing on tools and products.

Each year we do provide special discounts for those who take the course in order to get them started with fitting.  These change from year to year so please feel free to reach out and ask via e-mail.

What is the difference between the Level 1 and Level 2 Course?

Level 1 – Green Course

Predominately hands-on training with actual cyclists and focuses on the contact points of the bike, specifically the foot/pedal interface (the foundation of a bike fit), pelvis/saddle, and hands/handlebars.  The class starts with our highly regarded online course and manual. No other fitting school offers this type of education prior to hands-on training. The Level 1 class is geared toward fitters working within a shop, in their own studio, as a coach, etc.

Level 2: Red Course (Advanced)

Level 2 is one of the most advanced courses in bike fitting. The side view angles for triathlon fit are introduced as the course builds on the foundation of Level 1. The focus begins shifting towards the pelvis as the crossroads for cycling movement. Leg length, saddle fit, and other advanced fitting issues are addressed. Expect to be challenged as the class builds to what is affectionately known as “Hell on Wheels” which will challenge and test your skills as an advanced fitter.

Level 2 requires the fitter to have completed level 1 and the Online Course. It is also strongly recommended to have performed at least 20 bike fits after completion of level 1.

Do you offer courses specifically designed for Physical Therapists and Athletic Trainers?

Yes.  Our BikeFit training offers both a level 1 and level 2 course specifically designed for clinicians.  Learn more on our training page.

Pain

shipping & Returns

Shipping 

Where can I find shipping policies and procedures?
Where's my package?

Check your account for any shipping details.  If you checked out as a guest and do not have access to an account, your order should ship out 24-48 hours after it’s placed.  We ship on Monday through Friday with national holidays being an exception.

If you need more information, contact us.

I entered in the tracking you provided and I my shipment cannot be found. What happened?

Double-check the starting digits of your tracking number.  We use USPS, FedEx, and UPS.  Although our system usually differentiates, at times, it’s helpful to know which prefix applies to which company:

USPS: 940xxxxxxxxxxxxxxxxxxxx

FedEx: 777xxxxxxxxx

UPS: 1ZYxxxxxxxxxxxxxxx

If it is incorrectly classified and you are still not seeing tracking information correctly, please contact us for help.

How long does the "3.00 Ground Shipping" take to arrive?

This depends on where you are located in the U.S.  We ship out of our warehouse in Washington State.  Therefore, it will take longer to the east coast.  We ask all customers who use this shipping method to give the order 3-7 business days.

Do you ship on weekends?

We only ship Monday through Friday.  Please see our shipping guidelines for more information.

Returns

How do I acquire my RMA#

Contact us first about your return and the reason for your return.  BikeFit stands by the quality of our products and we believe that each one was created to help people enjoy cycling.  With that said, our returns were designed for product issues (broken, stolen, failure) or complete dissatisfaction.  With that said, we expect that if it was not broken, you tested or tried the item before returning it.  

To acquire your RMA, please contact us

Will you accept an exchange?

Please use our charts and information on individual product pages to find the best products and services.  With that said, we do accept exchanges in some cases if the product is undamaged and unused.  

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